Last updated: 4 September 2026.

If something is not right, we would rather fix it than argue about it. This page explains how.

The short version

You can ask to return most items within 7 days of delivery, provided they are unused, in their original condition, and in the original packaging with any tags and accessories.

Always returnable

Regardless of the window above, tell us and we will make it right if the item arrives:

  • damaged or broken;
  • not the item you ordered;
  • missing parts that were listed; or
  • materially different from its photographs or description.

Report these within 48 hours of delivery with a photograph, and the return is free.

What cannot be returned

  • Innerwear, swimwear and earrings, for hygiene reasons.
  • Perishable goods, including food and fresh produce.
  • Personalised or made-to-order items.
  • Items returned used, washed, altered or without their original packaging.

This does not affect your rights if the item was faulty or wrongly described.

How to start a return

Email hello@trustbazaar.com or call +91 99678 23716 with your order number and, where relevant, a photograph. We will confirm whether to hand the parcel to a pickup agent or send it back to us.

Please do not send anything back before we confirm — unannounced returns are hard to match to an order and slow the refund down.

Refunds

Once the item reaches us we inspect it, usually within 2 working days, and then issue the refund:

  • Online payments — back to the original method, typically 5 to 7 working days depending on your bank.
  • Cash on Delivery — by bank transfer to an account you nominate. We will ask for the details when the return is approved.

Where the return is our fault or the seller’s, you get the full amount including any delivery charge. Where you simply changed your mind, the return shipping cost may be deducted.

Exchanges

For a different size or colour, the quickest route is a return plus a fresh order, so you are not waiting on stock that may sell out.

Cancelling before dispatch

You can cancel free of charge at any point before the parcel is dispatched. Contact us and we will stop it if it has not yet left the seller.

Late or missing refunds

If your refund has not arrived after the window above, check with your bank first, then contact us and we will chase it with proof of the transfer.

Contact us

Email hello@trustbazaar.com or call +91 99678 23716.